Account balance info of <1% of Coinbase customers was leaked to hackers and scammers. Buy a Bitkey!

Published May 22, 2025

  • YouTube Video Transcript

    00:02 Hey everyone account information on less than 1%
    00:06 of Bitcoin or sorry Coinbase’s uh MTUS
    00:10 which is monthly transacting users. It’s
    00:12 the way they measure active users. So
    00:14 less than 1% of their active user
    00:18 account information was leaked. Now that
    00:20 is not usernames, passwords or
    00:23 two-factor authentication. So none of
    00:25 what was leaked directly enables uh
    00:28 hackers or scammers to access your uh
    00:32 account on Coinbase. But what it does
    00:34 do, which is why the hackers and
    00:36 scammers wanted it, was it does allow
    00:39 them to run much more sophisticated
    00:42 social engineering attacks. So what is a
    00:44 social engineering attack? Well, a
    00:46 social engineering attack is an effort
    00:48 to get you to voluntarily give your
    00:51 Bitcoin or or access to your account to
    00:55 scammers and hackers by sweetalking you
    00:59 into doing that by pretending to be
    01:01 technical support
    01:02 representatives. So, what does that look
    01:04 like? Well, so uh they will typically
    01:07 someone will call you out of the blue
    01:09 claiming to be from Coinbase. They’ll
    01:11 claim to have a, you know, here’s my
    01:13 badge number, here’s my security
    01:15 clearance, here’s my whatever. And now
    01:18 that they have additional account
    01:20 information, they can look more
    01:22 credible. So, they can say, “Hey, I just
    01:24 wanted to check, did you indeed buy a
    01:27 sandwich at Panera Bread for
    01:30 $13.61?” And you’re thinking, “Oh, well,
    01:32 yes, actually I did. These people must
    01:34 be from Coinbase.” The answer is, “No,
    01:36 they’re not from Coinbase. they just had
    01:39 uh they just compromised less than 1% of
    01:41 accounts. Um which again is uh you know
    01:44 it’s less than 1% but uh I think
    01:48 Coinbase has total users of above 100
    01:50 million. I’m not sure how many of those
    01:52 are monthly transacting users. So let’s
    01:55 assume that number is I mean it’s you
    01:57 know perhaps less than a million but
    01:59 that’s still a whatever that number is
    02:00 is still a huge number of accounts. Uh,
    02:03 but the most important things, well,
    02:04 anyway, so the the scammers will call
    02:07 you claiming to be from Coinbase and
    02:09 they will know a lot of information
    02:10 about your account. Again, they do not
    02:12 have username, password, or two-factor
    02:14 authentication codes, which is why
    02:15 they’re calling you because they’re
    02:17 going to try to trick you into giving
    02:18 them that information, uh, two-factor
    02:21 authentication codes, you know,
    02:23 passwords, etc. Uh but they do have
    02:25 enough information to get started which
    02:27 is you
    02:29 know okay so scammers and hackers they
    02:32 use your email address and your phone
    02:34 number to contact you. They use the
    02:36 additional information they know about
    02:38 your account on Coinbase to build
    02:41 authenticity with you uh credibility to
    02:44 so that you actually believe they are a
    02:45 tech support rep or a security somebody
    02:48 from Coinbase. And then ultimately in
    02:50 the process they try to trick you into
    02:52 revealing your password and your
    02:55 two-factor authentication codes by
    02:56 sending you links that claim are like
    02:58 secure login portals for Coinbase or
    03:01 Anyway, it’s super sophisticated. Uh,
    03:04 first of all, Coinbase will never call
    03:05 you if if you get a phone call out of
    03:08 the blue from someone claiming to be
    03:09 from Coinbase or from Google or from,
    03:12 you know, Gemini or you name it. Um,
    03:14 those companies never proactively call
    03:17 you. So, if you are being called by
    03:19 somebody uh claiming to be from
    03:20 Coinbase, it is 100% a scam. They do not
    03:23 proactively call people. They just never
    03:26 do that. That’s part of their security
    03:27 protocol is they never call you. Um, the
    03:30 only way you can get a phone call from
    03:32 Coinbase is by initiating a request for
    03:35 a phone call from within the Coinbase
    03:37 app. And if you do that from within the
    03:39 app, uh, it will they will call you, but
    03:42 they call you basically immediately when
    03:44 you click initiate call and you know
    03:46 it’s legit because you literally
    03:48 initiated it from within the app, but
    03:49 they’re never just going to call you out
    03:50 of the blue. Um anyway, so how can you
    03:53 So the number one thing that they got
    03:54 that is most valuable to them in
    03:56 addition to just sort of you know
    03:58 usernames and sort of what accounts what
    04:00 is account balances. They want account
    04:03 balances because they want to prioritize
    04:06 how sophisticated uh it’s worth being to
    04:09 try to compromise someone’s account. So
    04:12 obviously if they know account balances,
    04:14 they’re going to they’re going to take
    04:15 the entire customer spreadsheet of
    04:17 information that they got. I promise you
    04:20 they will sort it by account balance,
    04:22 largest to smallest. That’s the very
    04:24 first thing they’re going to do is
    04:25 they’re going to sort it by account
    04:27 balance from largest to smallest and
    04:29 then they are going to start working up
    04:31 their uh planned uh scamming starting
    04:35 with the largest accounts. And so for
    04:37 the the largest accounts, they’re going
    04:38 to put their best people on it uh that
    04:41 have that have no foreign accent that
    04:44 are the most, you know, swab and
    04:46 sophisticated. and they’re going to
    04:48 spend the most time researching the
    04:50 account and coming up with what they
    04:52 think is the person is the person is
    04:54 most likely to fall for. They’re going
    04:56 to call them at the time of day that
    04:57 they think the person is most likely to
    04:59 be susceptible. Uh all of those things.
    05:01 So for the the highest value accounts,
    05:04 for example, accounts with more than a
    05:05 million dollars, they’re going to be
    05:07 very sophisticated trying to get that uh
    05:10 Bitcoin or other cryptocurrency from
    05:13 that person. For accounts between maybe
    05:15 a h 100,000 and a million, they’ll be
    05:17 moderately sophisticated. For accounts
    05:19 with less than 100,000, they’ll probably
    05:21 robo dial them. It’ll be people with
    05:23 foreign accents just robo robo dialing
    05:26 for dollars hoping they get lucky. Um,
    05:29 so if your account balance is less than
    05:31 $100,000 on Coinbase, you know, they’re
    05:34 the attacks may not be super
    05:35 sophisticated, but a lot of people fall
    05:37 for, you know, social engineering
    05:39 attacks that are not very sophisticated.
    05:40 something. The person just calls and
    05:42 says, you know, “Hey, I’m from Coinbase.
    05:44 I’m from technical support. We’re we’re
    05:46 concerned your account might have been
    05:47 compromised. Um, you know, can you help
    05:50 me log into your account to secure it?”
    05:52 And then they ask you information like,
    05:53 “What’s your email address? What’s your
    05:56 password?” You know, “Okay, I’m going to
    05:58 trigger a two-factor authentication
    05:59 code,” which means they’re trying to log
    06:00 into your account. “Okay, read me the
    06:02 code.” like in obviously if they’re
    06:04 calling you and then they have to ask
    06:06 you what your account information is,
    06:07 which they should already know if they
    06:09 really were from Coinbase, it’s
    06:11 obviously a scam. But a lot of people
    06:12 fall for it anyway. And the
    06:14 sophisticated scams do a lot more work
    06:16 on the front end so that when they call
    06:18 you, they already know all that
    06:19 information. Not the username and
    06:21 password and two-factor authentication
    06:22 codes, but they know all the other
    06:24 information. So they don’t have to ask
    06:25 you and and you know, make it so
    06:27 obvious. So what can you do about this?
    06:29 Well, do what I’ve already done. do do
    06:31 what numerous people have already done
    06:33 which is buy a bit key bit i t ke y uh
    06:36 website is bitkey.world so
    06:40 bitkey.wld and move most or all of your
    06:43 bitcoin to bit key. So why does that
    06:46 help? Well, first of all, when the
    06:48 account information leaks on
    06:50 Coinbase and they sort it from highest
    06:52 to lowest, guess what? your account is
    06:55 not a big juicy target because your
    06:57 account balance is either some, you
    06:59 know, relatively low number if you keep
    07:01 Bitcoin on there to use the Coinbase
    07:03 debit card or your account balance is
    07:06 zero because you’ve moved it all to
    07:07 Bitkey or, you know, whatever it is,
    07:09 it’s not some big juicy target, which
    07:11 means the scammers and hackers are going
    07:13 to spend much less time on you because
    07:16 they see that your Bitcoin is not on
    07:18 Coinbase anymore. Which means even if
    07:19 they do compromise your account, so
    07:21 what? they can’t get anything that’s not
    07:23 on Coinbase. So, uh, so the first thing,
    07:25 buy yourself a Bitkey, move most or all
    07:28 of your Bitcoin, uh, to Bitkey and
    07:30 that’s really it. Um, so Bitkey, the
    07:33 architecture of Bitkey is they do not,
    07:36 uh, because of the way government
    07:37 regulations work, they are not required,
    07:39 unlike Coinbase, which is required to
    07:41 keep your, you know, copy of your photo
    07:44 ID and your name and all the personal
    07:46 information. Bit key doesn’t work that
    07:47 way. The nature of Bitkey, the
    07:49 architecture of Bitkey is structured
    07:51 where they are not required to keep any
    07:53 of that personally identifiable
    07:55 information because they are not
    07:57 swapping your Bitcoin for US dollars.
    07:60 You’re doing that on Coinbase or
    08:01 something like that. So, Bit Key does
    08:03 not keep a bunch of personal information
    08:05 about you for hackers and scammers to
    08:06 hack, which means um there’s there’s,
    08:10 you know, Bit Key customers are not
    08:12 targeted uh the way Coinbase customers
    08:14 are targeted. And if you do what I
    08:17 recommend, which is if you have a medium
    08:18 or large balance, let’s say a balance
    08:20 above $10,000, certainly above $100,000,
    08:24 if you keep your bit key in a safe
    08:25 deposit box in a bank, then even if
    08:27 scammers do call you, even if you are
    08:29 temporarily tricked by their wy ways, it
    08:33 doesn’t matter because your bit key is
    08:36 at a bank and it takes you time to drive
    08:38 there. And in the amount of time it
    08:40 takes you to drive to the bank,
    08:41 hopefully you’ll uh wake up out of your,
    08:44 you know, mesmerized stuper that this,
    08:46 you know, fake agent uh claims to be and
    08:49 realize, wait a second, this whole
    08:51 thing’s a scam. I’m on the phone with
    08:53 somebody who’s trying to scam me. Um so
    08:56 uh you know keeping uh your funds on
    08:58 BitKey is basically solves between 99%
    09:02 and 99%
    09:04 99.9% of the likelihood of getting
    09:07 hacked or scammed. Uh keeping your bit
    09:09 key in a safe deposit box in a bank
    09:11 solves the other.1% or 1% or whatever
    09:15 microscopic bit is left. So hackers and
    09:18 scammers are always going to target the
    09:19 largest accounts. account information is
    09:22 always going to leak on places like
    09:24 Coinbase because they’re I mean when you
    09:27 have a 100 million you know user
    09:28 accounts and and in the case of Coinbase
    09:30 they have a significant number of uh
    09:32 overseas agents they use uh foreign
    09:34 called centers which is obviously a huge
    09:37 problem because those people are a lot
    09:38 easier to bribe uh into uh you know into
    09:42 compromising account information and
    09:44 giving it to hackers and scammers than
    09:46 US-based agents. US base agents are just
    09:48 much less likely to do that because
    09:50 they’re in the US. Uh they’re a lot more
    09:52 likely to be caught if they do stuff
    09:55 like that and it’s just they’re less
    09:56 likely to do it. Um so um anyway,
    09:60 Coinbase does use international agents,
    10:01 overseas agents for technical support.
    10:04 And in this case, that’s what happened.
    10:05 Uh the scammers and hackers were able to
    10:08 bribe enough overseas agents to
    10:11 compromise enough accounts to be a
    10:13 significant problem. Now, the last
    10:15 pieces of the story here, which I posted
    10:17 the video from Brian Armstrong, is the
    10:19 hackers and scammers told Coinbase that
    10:22 they would uh if Coinbase gave them $20
    10:24 million, they would not use the
    10:26 information. Basically, for $20 million,
    10:29 the information that they compromised
    10:31 on, Coinbase customers would never see
    10:33 the light of day. uh Coinbase said no,
    10:36 you know, they don’t negotiate with
    10:37 terrorists is the famous saying. And
    10:39 instead, Coinbase uh established a $20
    10:42 million bounty for information that
    10:45 leads to the arrest and conviction of
    10:49 the individuals involved. So, um anyway,
    10:52 it reminds me of the movie Ransom. If
    10:54 you haven’t seen the the movie Ransom
    10:56 with Mel Gibson, that was a a movie I
    10:59 liked growing up. It’s rated R, so it’s,
    11:01 you know, not suitable for children.
    11:03 But, um, it’s, uh, anyway, I won’t I
    11:06 won’t, uh, go into any details about it
    11:08 in case you want to watch it, but, uh,
    11:10 what Coinbase is doing, uh, reminds me
    11:12 of the movie Ransom. Uh, so anyway, uh,
    11:15 so Coinbase is putting a $20 million
    11:17 bounty on the heads of the people who
    11:20 are doing this for their um, uh, arrest
    11:23 and conviction. And good for them. Good
    11:26 job, Coinbase, for doing the right
    11:27 thing. Um, but that doesn’t mean your
    11:30 account information is not compromised.
    11:31 And also, Coinbase has said they will
    11:33 reimburse uh any losses from accounts uh
    11:36 that have been compromised. It wasn’t
    11:38 clear if that’s only if your account was
    11:40 compromised prior to today. When would
    11:43 they are releasing that that
    11:44 information? One
    11:47 second. It’s not clear if that’s only
    11:49 from uh the past or if that is also uh
    11:53 from today forward in addition to the
    11:56 past. But regardless, uh, Coinbase has
    11:58 announced that they will reimburse
    11:59 anybody that is scammed or hacked as a
    12:02 direct result of that data leak. Um, so
    12:06 anyway, stay safe out there. Buy a Bit
    12:08 Key, move most or all of your Bitcoin to
    12:10 Bit Key, and you will not be susceptible
    12:13 to the scammers and hackers the way um
    12:15 the way you are if you just have a
    12:17 significant account balance just sitting
    12:19 there on Coinbase. Um, so anyway, do
    12:22 what you can to stay safe out there. Uh,
    12:24 cryptocurrency is a new technology. Any
    12:26 new technology goes through phases like
    12:28 this. This internet was the same thing.
    12:30 When in email was first invented,
    12:32 everybody on the planet was getting
    12:33 emailed by Nigerian princes claiming
    12:36 they needed help to unlock hundreds of
    12:38 millions of dollars, etc., etc. So, um,
    12:42 in this case, it’s just the same thing.
    12:44 Um, it’s just, you know, cryptocurrency
    12:46 is new, Bitcoin’s new, and so scammers
    12:49 and hackers are chasing it all over the
    12:51 place. And when people stop falling for
    12:53 the scams, uh the scammers will stop
    12:55 trying. And just like you get a lot
    12:58 fewer emails from Nigerian princes
    12:60 claiming they want to give you vast sums
    13:02 of money, uh they stop sending those
    13:05 emails because people stop falling for
    13:06 them. So, you know, you stop falling for
    13:09 them, the scammers give up and they move
    13:11 on to some new tactic. But, uh stay safe
    13:13 out there. Get a bit key. number one
    13:15 recommendation to keep yourself in uh
    13:18 safe and secure and to keep your Bitcoin
    13:20 out of the hands of scammers and hackers
    13:22 is buy yourself a bit key and keep most
    13:25 or all of your Bitcoin on it. That is
    13:28 the best way to to stay safe and secure
    13:30 secure. So, have a great day everyone.
    13:32 Thanks.

Account balance information on less than 1% of Coinbase customers was leaked to hackers and scammers. Please buy yourself a Bitkey (Bitkey.world) to keep your bitcoin secure!!

**Originally Recorded 5/15/25**

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Disclaimer:

The content provided in this post is for educational purposes only. It should not be considered financial, investment, or trading advice. I am not a licensed financial advisor, and all opinions expressed are my own. Always conduct your own research and consult with a qualified financial advisor before making any investment decisions. Investing in Bitcoin or any other assets carries risk, and you should never invest more than you can afford to lose.

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